California Notice at Collection/State Law Privacy Rights: See the State law privacy rights section below for important information about your rights under applicable state privacy laws.
At Generate Life Sciences and its affiliated companies, your privacy is our top concern. Please contact us any time with questions or comments about our privacy practices by email at email@example.com or via mail at the address listed in the “What if I have questions about my Personal data or your privacy practices?” section.
Except as otherwise noted, Generate Life Sciences is a data controller (as that term is defined under the EU General Data Protection Regulation), which means that we decide how and why the Information you provide to us is collected, processed, and stored.
We offer a range of websites and services, including those related to, but not limited to, providing donor semen, donor eggs, stem cell storage and processing, cryogenic preservation, and biostorage. We refer to all these services collectively, together with any other Generate Life Sciences products, websites, and apps, as “Services” in this policy.
Generate Life Sciences does not knowingly collect data from children under 13, and in the EEA under 16. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, that parent or guardian should contact us. If we become aware that a child has provided us with personal information, we will delete such information from our files.
We have provided the links below to help users understand how we collect and use their information. The Information (or “Data”) that we gather can generally be categorized as either anonymous or personally identifiable.
Anonymous (also referred to as “aggregate”) data does not contain personally identifying Information. This Information may be used to measure or identify certain behavior patterns on our websites, such as the number of visits to a web page, most popular devices or operating systems, country of origin, average time spent on the website, viewed web pages, and more.
If we do combine Anonymous Information with Personal Information, the combined Information will be treated as Personal Information, as long as it remains combined.
We collect and use your Personal Information for business uses. Personal Information includes any personally identifiable Information like your IP address or purchase history, which we may collect automatically through Technologies, or Information that you provide us, such as your name, address, email address, phone numbers, payment information, photographs, Social Security number, or any combination of Information that could reasonably be used to identify you. Please note that if you contact Generate Life Sciences for any reason, we may keep a record of that correspondence.
Donor Sperm & Biostorage
Potential Sperm Donors & Egg Donors
In order to improve our Services and website experiences for users, we track and collect Information about consumers’ behavior and use of our websites across all of our systems using various technologies (“Technologies”), including, but not limited to, cookies, tags, and other online tracking technologies, marketing automation tools, retargeting and remarketing tools, A/B testing tools, third-party ad networks, and more.
We may use these types of Technologies to help us do various things, like analyzing which parts of the site are most popular to visitors, measuring the effectiveness of online advertisements, identifying lifestyle interests and demographic information, gaining customer insights, etc.
Consumer information remains anonymous and is considered aggregate information until it is shared it with us voluntarily, for example, by registering for an account, completing a lead magnet, filling out a contact form, enrolling in a storage program, signing up to receive emails, purchase donor information or vials, etc.
Cookie technology remains a fundamentally important part of how we customize users’ online experiences. Cookies allow us to collect and store basic Information about people’s visits to our website, so that we can help improve consumers’ online experiences.
Tags are tiny snippets of third-party code that are inserted into our website and which may be used by various Technologies to track the online movements of our web users.
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages.
Third-Party Ad Networks
We partner with third-party ad networks to manage our advertising on other sites and gain audience insights. These third-party ad networks may include Google and various others. We utilize Google Analytics features based on Display Advertising (which may include but are not limited to: Google Analytics Demographics and Interest Reporting, Remarketing, Google Display Network Impression Reporting and DoubleClick Platform integrations).
We and our third-party ad server will collect and use your IP address and certain aggregate Information about you, such as your browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether or not you responded to a particular advertisement.
Using Google’s Ads Settings, you can opt out of Google Analytics for Display Advertising and customize Google Display Network ads.
Please note that using any or all of these tools will not necessarily turn off all internet advertising, but they may help reduce advertising targeted at you based on your web browsing activity. Please be sure to do your research and review their policies before using these sites. You agree that you are solely responsible for your use of these sites and any Information you share with them, and that we are exempt from any responsibility with regards to your use of the site. We have no affiliation with these organizations, nor can we vouch for their accuracy or efficacy. We are simply letting you know these tools exist, so you can decide whether or not to use them.
We may occasionally send you email or direct mail about products and Services that we feel may be of interest to you, or that you have requested. We offer recipients the opportunity to opt in to and opt out of future marketing communications via our marketing emails or via direct requests.
Generate Life Sciences acknowledges that data subjects have the right to request access, correction, modification, portability, and removal of their personal Data. Clients may be able to update or edit most of their Personal Information online. To remove, update, or correct Personal Information that is not editable or accessible online, data subjects must call Client Services. Changes will be made as permitted by applicable law in section #6. Note that California and other states’ residents may have additional rights. Please see section #8 for those additional rights.
If records or Personal data are requested, we are happy to provide that Information. Please contact us at privacy (at) cryobank.com and allow for up to 30 days to fulfill your request.
For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.
We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law.
You may request account closure at any time – please email us at privacy (at) cryobank.com. Please allow for up to 30 days to fulfill your request.
In practice, we can close your account and remove your information, unless:
Generate Life Sciences takes precautions, including, but not limited to, technical, organizational, and physical security measures to safeguard your Personal Information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Generate Life Sciences uses a variety of means to protect website users’ Personal Information, including any Information we receive from your healthcare provider. However, no server is 100% secure, and you should take this into account when submitting Personal Information about yourself on any website, including this one. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. In the event of a data breach, we will notify you without undue delay.
Please keep in mind that your password is the key to your online account. Use unique numbers, letters, and special characters, and do not disclose your password to anyone. If you do share your password, remember that you are responsible for all actions taken using your account, and we will treat that person as “you.” If you lose control of your password, you may lose substantial control over your Personal Information or your account and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
This section applies to residents of California and Virginia and provides additional information to residents pursuant to applicable state privacy laws including the California Consumer Privacy Act (“CCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”) (collectively the “State Privacy Laws”). In this section, the term “Personal Information” means information defined as “personal information,” “personal data,” or other similar term under the State Privacy Laws. The State Privacy Laws may provide residents with some or all of the rights listed below. Please note that not all rights listed below may be afforded to all users and that if you are not a resident of one of these states listed above, you may not be able to exercise these rights. In addition, we may not be able to process your request if you do not provide us with sufficient detail to allow us to confirm your identity or understand and respond to it. We may decline your request in certain cases as permitted by law.
Exercising your right to information/know, access, appeal, correction, deletion and limit processing of Sensitive Personal Information. You may submit requests to exercise your right to information/know, access, appeal, correction, deletion or limit processing by calling us toll free at 833-776-6255, or via email to firstname.lastname@example.org.
Exercising your right to opt-out of processing for targeted advertising purposes. While we do not sell personal information for money, like many companies, we use services that help deliver interest-based ads to you as described above. The State Privacy Laws may classify our use of some of these services as “selling” or “sharing” your Personal Information with the advertising partners that provide the services. You can opt-out of tracking for targeted advertising purposes or other sales or sharing of Personal Information captured by cookies by clicking the following link:
Your request to opt-out will apply only to the browser and the device from which you submit the request. You can also broadcast the Global Privacy Control (GPC) to opt-out for each participating browser system that you use. Learn more at the Global Privacy Control website.
Verification of Identity; Authorized agents: We may need to verify your identity in order to process your information/know, access, appeal, correction, or deletion requests and reserve the right to confirm your residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law.
Under the State Privacy Laws, you may be permitted to authorize an authorized agent to make a request on your behalf. However, we may need to verify your authorized agent’s identity and authority to act on your behalf. We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your CCPA rights on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request.
Sensitive personal information: We do not use or disclose Sensitive Personal Information for purposes that California residents have a right to limit under the California Consumer Privacy Act.
Categories of Information We Collect & Sources From Which Information is Collected
|A. Identifiers||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.||Web application, phone, email, fax||Yes|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics, address, telephone number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.||Web application, phone, email, fax||Yes|
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||Web application, phone, email||Yes|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||Web application, phone||Yes|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||Phone, in person||Yes (CCLS sperm and egg donors)|
|G. Geolocation data.||Physical location or movements.||Sources||No|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||Web application, in person, email||Yes (CCLS sperm and egg donors)|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||Web application, in person, email||Yes (Full and part-time CCLS Employees)|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||No|
|K. Inferences drawn from other personal information.||Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||Web application, in person||Yes (CCLS sperm and egg donors)|
Other states have similar consumer protection statutes with which we comply. We will protect the data of residents of those states in a manner that is consistent with the relevant statute and substantially similar to the way in which we comply with the CCPA. Residents of those states may also contact us at privacy (a) cryobank.com.
EU individuals with privacy complaints pursuant to GDPR have the right to lodge a privacy complaint with the appropriate supervisory authority. Please go to http://ec.europa.eu/justice/article-29/structure/dataprotection-authorities/index_en.htm for more information on how to locate your DPA and file a complaint.
If you have any questions regarding your Personal data or our privacy practices, please contact us online or via snail mail at:
Generate Life Sciences
Attention Legal/Privacy Officer
11915 La Grange Avenue
Los Angeles, CA 90025